Privacy Policy | Crandell Real Estate Team

Effective Date: September 5, 2024

This Privacy Policy outlines how Crandell Real Estate Team w/ Balboa Realty (“we,” “our,” or “us”) collects, uses, and protects personal information provided by users on our website https://crandellrealestate.com/contact/ in compliance with applicable laws and regulations governing real estate practices in Maricopa and Pinal Counties, Arizona.

By using our website or providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you voluntarily submit it to us through forms on our website, over the phone, or through in-person interactions:

Contact Information: Name, email address, phone number, and mailing address.
Property Information: Details about real estate interests, including property preferences and financial information for transaction purposes.
Website Usage Data: Information about your visit to our website, such as pages visited, time spent on pages, and browser type, collected via cookies or similar tracking technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To contact you in response to your inquiries about buying or selling property.
To provide real estate services, including property listings, market reports, and transaction updates.
To communicate with you through email, text messages, or phone calls (with your consent) regarding property updates, market trends, or other relevant information.
To comply with applicable legal and regulatory requirements.
To improve our website and marketing efforts.
To conduct research and analysis.
To display content based on your interests.

3. SMS & Marketing Communication Consent

By submitting your contact information through any form on this website and opting in, you expressly consent to receive communications from Crandell Real Estate Team w/ Balboa Realty via phone call, email, and SMS text messaging, including messages sent using automated dialing technology or prerecorded messaging.

These communications may include property updates, listing alerts, transaction updates, marketing messages, and other real estate related information.

Message frequency varies depending on your engagement and transaction activity. Message and data rates may apply.

You may opt out of SMS communications at any time by replying "STOP" to any message. For assistance, reply "HELP." You may also contact us directly at tanner@crandellrealestate.com or 480.544.1539 to update your communication preferences.

We do not sell, rent, or share your mobile information with third parties for marketing purposes.

4. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

With Service Providers: We may share your information with trusted service providers who assist us in delivering real estate services, such as property inspectors, title companies, mortgage brokers, or CRM software providers (e.g., Follow Up Boss). These companies are authorized to use your personal information as necessary to provide these services to you.
Legal Obligations: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal processes.
Improvement of Services: We may share data with vendors to improve services and for the development of new products, features, or technologies.

5. Protection of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These precautions include using secure data storage methods and encrypting sensitive information during transmission.

However, please note that no data transmission over the internet or method of storage can be guaranteed 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure its absolute security.

6. Cookies, Tracking Technologies, and Do Not Track Requests

Our website may use cookies and similar tracking technologies to enhance user experience and collect usage data. You may set your browser to refuse cookies or alert you when cookies are being used; however, this may limit the functionality of certain website features.

Do Not Track (DNT) Requests: Our website does not honor “Do Not Track” signals from web browsers. We may collect personally identifiable information about your online activities over time and across different websites and services, even if your browser sends a DNT signal. You can control how your browser handles cookies and other tracking mechanisms through your browser’s privacy settings.

7. Your Rights

You have the following rights concerning your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You may update or correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information from our records, subject to any legal obligations we may have.
Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
Object to Processing: You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us at tanner@crandellrealestate.com or call 480.544.1539. Requests will be handled free of charge and typically within 30 days.

8. Consent for Auto-Dialing and Text Messaging

By submitting your contact information through our website, you agree to receive communications from Crandell Real Estate Team, operating under Balboa Realty, via telephone, mobile phone (including through auto-dialing, text SMS/MMS, or pre-recorded messaging), and email, even if your number is on a Do Not Call list.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS communications at any time by replying “STOP” to any text message. For assistance, reply “HELP.” You may unsubscribe from email communications using the unsubscribe link provided in the email.

We do not sell, rent, or share your mobile information with third parties for marketing purposes. Mobile information will only be used to provide requested services or communications.

9. Special Notice to California Residents

If you are a resident of California, you are entitled to additional protections under the California Consumer Privacy Act (CCPA). These include:

The right to know what personal information we collect, use, and disclose.
The right to request that we delete your personal information, subject to certain exceptions.
The right to opt out of the sale of your personal information (Note: We do not sell personal information).
The right to non-discrimination if you exercise your privacy rights under CCPA.

For more information or to exercise your rights under CCPA, please contact us at tanner@crandellrealestate.com.

10. Links to Other Websites

Our website may include links to other websites whose privacy practices may differ from ours. If you submit personal information to those websites, your information is governed by their privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

11. Visiting Our Website from Outside the United States

This Privacy Policy is intended to cover the collection of information from residents of the United States. If you are visiting our website from outside the U.S., please note that your information may be transferred to, stored, and processed in the U.S. where our servers are located. The data protection laws of the U.S. may not be as comprehensive as those in your country.

12. No Rights of Third Parties

This Privacy Policy does not create enforceable rights for third parties, nor does it require the disclosure of any personal information to third parties beyond what is outlined here.

13. Notification of Changes

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email (using the email address provided) or by placing a notice on our website prior to the change becoming effective. Please review this policy periodically for updates.